Terms of Service

1. Scope and acceptance

These Terms of Service set out the rights and responsibilities of VIVOO TECHNOLOGY COMPANY LIMITED and any person or organization accessing or using VIVOO websites, applications, products or services.

By accessing the website, creating an account, requesting a consultation, placing an order or using the Services, you confirm that you have read, understood and accepted these Terms. If you do not agree, please do not continue to use the Services.

These Terms apply separately from VIVOO's Privacy Policy. Your personal data is collected and processed under that Privacy Policy.

2. Definitions

In these Terms:

3. Accounts and eligibility

You must provide accurate, complete and current information when registering or using the Services. You are responsible for protecting your login credentials and for all activity under your Account. Notify VIVOO promptly if you suspect unauthorized access.

You represent that you have the legal capacity to enter into these Terms. Minors may use the Services only with the consent and supervision of a parent or legal guardian. VIVOO may suspend or terminate an Account that contains inaccurate information, is misused or violates these Terms.

You may request Account closure by contacting VIVOO through the contact details published on the Website. Closing an Account does not affect obligations that arose before closure or provisions that should continue by their nature.

4. User rights and responsibilities

When using the Services, you have the following rights and responsibilities:

5. VIVOO rights and responsibilities

VIVOO has the following rights and responsibilities while providing the Services:

6. Orders, payment and delivery

Product information, quotations and consultation requests may change and do not constitute a binding offer until VIVOO confirms the order or the parties sign a quotation, contract or separate agreement.

Prices, taxes, deployment fees, delivery fees and payment methods are stated in the applicable quotation, order or contract. You must review the information before confirming and pay on time. VIVOO may refuse or cancel an order where information is incomplete, products are unavailable, a transaction appears irregular or there is another lawful reason.

For products or Services that include delivery, delivery and deployment dates are estimates and may change due to inventory, site conditions, technical requirements, weather, third-party providers or force majeure. VIVOO will provide notice of material changes where reasonably possible.

7. Intellectual property and Content

The names, brands, logos, interfaces, software, documentation, images, source code and Content made available through the Services belong to VIVOO or its licensors and are protected by law. You may use them only as necessary to access the Services and may not copy, modify, distribute, resell or create derivative works without written permission.

You retain rights to data you provide and grant VIVOO the limited rights reasonably needed to store, process and display it to provide the Services. You represent that you have the required rights and that your data does not violate law or third-party rights.

8. Limitation of liability

VIVOO works to keep the Services secure, available and accurate but does not warrant that they will be uninterrupted, error-free or compatible with every device, network or use case. Services are provided on an as-available basis unless otherwise agreed in writing.

To the maximum extent permitted by law, VIVOO is not liable for indirect or consequential loss, lost profits, lost revenue, lost data, business interruption or other loss arising from your equipment or configuration, third-party networks or services, unauthorized third-party acts outside VIVOO's reasonable control, or force majeure events.

VIVOO's total liability for a claim relating to the Services will not exceed the fees you actually paid for the service giving rise to the claim during the 12 months before the event. This does not exclude liability that cannot legally be excluded or limited.

9. Suspension and termination

VIVOO may suspend part or all of the Services for maintenance, upgrades, incident response, system security or a breach of these Terms. Where reasonable, VIVOO will provide notice before or promptly after a suspension.

You may stop using the Services or request Account closure through VIVOO's available procedures. Termination does not affect payment obligations, intellectual property, liability limits, dispute resolution or other provisions that by their nature should survive.

10. General terms

VIVOO may update these Terms to reflect changes in law, products or Services. The updated version and effective date will be posted on this page. If a change is material, VIVOO will provide notice through an appropriate method. Continued use after the effective date means that you accept the update.

If a provision is held invalid or unenforceable, the remaining provisions will continue in effect. These Terms are governed by the laws of Vietnam. The parties will first try to resolve disputes in good faith; unresolved disputes will be submitted to a competent authority in Vietnam.

These Terms are the entire agreement regarding use of the Services on the Website, except for a separate contract or agreement signed by VIVOO and you. If there is a conflict, the separate contract or agreement will apply to its subject matter.

11. Contact

If you have a question, support request or complaint relating to these Terms, please contact VIVOO using the details below. Please provide the relevant information so that VIVOO can receive and respond to your request within a reasonable time.

Contact address: 3rd Floor, Hpcon Building, 2/13A Bach Dang Street, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam. Email: contact@epcb.vn. Hotline: 0367939867.