Technical troubleshooting
Support for camera connectivity, image quality, recording, alerts, network settings and system health checks.
Support center
Support for every stage of your Vivoo system
Find the right help for camera setup, software access, warranty checks, maintenance requests and project handover. Our team is ready to keep your system operating smoothly.
Phone0367939867Emailcontact@vivooeye.com
Working hoursMon - Sat: 8:00 - 17:30
Address3rd Floor, Hpcon Building, 2/13A Bach Dang Street, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam
How we can help
Choose the support area that matches your current need. We can assist remotely, coordinate an on-site visit or guide your team through the next action.
Warranty and service
Guidance for warranty status, replacement requests, maintenance planning and service documentation.
Documents and manuals
Request datasheets, installation guides, configuration notes, firmware references and project handover files.
App and account help
Help with mobile app access, user permissions, password recovery, notification settings and remote viewing.
Deployment support
Assistance for site surveys, device selection, installation coordination, acceptance testing and operator training.
Remote assistance
Share your issue details and our team will review logs, settings and symptoms to recommend the fastest fix.
Support process
To help us respond quickly, include the site name, product model, issue description, photos or screenshots and the best contact time.
1
Send your request through the contact form, phone or email with the basic site and device information.
2
Our team confirms the issue, checks warranty or service scope and prioritizes the request.
3
We provide remote guidance first, then schedule an on-site visit when physical inspection is needed.
4
After the issue is resolved, we summarize the action taken and recommend preventive checks if necessary.
Support FAQs
Quick answers for common support situations before you contact our team.
What information should I prepare before requesting support?
Please prepare your company or site name, contact person, phone number, product model, issue description and related photos or screenshots.
Can Vivoo support remote troubleshooting?
Yes. For many software, configuration and connectivity issues, our team can guide you remotely before scheduling an on-site visit.
How do I request warranty support?
Send the product model, serial number if available, purchase or project information and a short description of the issue so we can verify the warranty scope.
Do you provide installation and training support?
Yes. We can coordinate deployment assistance, acceptance testing and basic operator training depending on your project scope.