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Contact VIVOOLast updated: October 2, 2026
This policy describes how VIVOO collects, uses, stores and protects information when you use the VIVOO app and cameras.
VIVOO may update this policy when the service or applicable law changes. Updates and their effective dates will be posted here. If a change materially affects your privacy, we will notify you by email or in the app where appropriate.
VIVOO collects and uses information to provide, maintain and secure your account, app and camera features; process transactions and support requests; send service notices; diagnose issues; and improve our products. Where permitted, we may also send information about related products or offers. You may opt out of marketing messages.
Information may also be used to meet legal obligations, protect legal rights, or manage a business restructuring or transfer.
When you create an account or contact VIVOO, you may provide your name, email address and phone number so you can sign in, receive support and use the service.
When you use the app, we may collect your IP address, browser type and version, operating system, device type and identifier, access time and duration, features used, and diagnostic information needed to operate, secure and troubleshoot the service.
When you add or use a camera, we may process telemetry and technical data such as its identifier, model, device status, operating performance, software/firmware version, configuration and technical logs to pair and operate the device, send notifications, maintain it and troubleshoot issues. The VIVOO Mobile app may display this information under Device settings / Device information. Warranty status and coverage period may also appear there when applicable to the device.
The website may use necessary cookies to maintain sign-in sessions, remember language and support basic functions. When Google Analytics is enabled, the website may use cookies or similar technologies to collect usage and technical information for analysis and to improve the website. You can manage cookies in your browser settings; disabling them may affect some functions.
With your permission, the app may access:
This information is used to provide the feature you choose. Depending on the feature, it may be processed on your device or sent to VIVOO or a service provider's server. You can change app permissions in your device settings.
Face ID sign-in is optional. Face scanning and matching are performed by Apple's operating system on your device; the app receives only a success or failure result to unlock the app.
VIVOO does not receive, access, collect, transmit or store face images, scans or biometric templates. Biometric data used by Face ID is managed by Apple's operating system. You can disable Face ID in the app or device settings and continue signing in another way.
VIVOO allows users to view and manage live images, notification images, event snapshots, thumbnails and video recorded by connected cameras. This content may include people or faces depending on what the camera captures.
For cameras with a microphone or two-way audio, users may listen to live audio or communicate through the app. Depending on the camera model, feature used and recording settings, audio may be transmitted live or stored with video.
Images and audio are processed to provide live viewing, two-way audio where supported, notifications, playback and security features requested by the user. VIVOO does not use this content for facial recognition or to identify individuals.
Video and any accompanying audio are stored according to device settings, the camera's local storage (such as an SD card or built-in storage, depending on the model), or the user's selected cloud storage plan. Retention depends on settings and available capacity; content may be overwritten when storage is full, and users may delete footage in the app where supported.
When you choose Delete device under Device settings, the system removes the account link and user configuration stored on the device and processes deletion of related Cloud data under its system procedure. After the process is complete, deleted data cannot be accessed again through the account. For cameras that store footage on an SD card, you can use the app's storage management feature to delete or format the card; formatting deletes all recordings stored on that card.
The camera may classify the presence of a person to send an alert ("Human detected"). This feature is not intended to identify individuals, and VIVOO does not create facial recognition profiles from camera footage.
VIVOO respects and protects customers' personal information. We do not sell, rent or trade personal information for commercial purposes. Information is used only for the purposes described in this policy and is shared only as necessary in the following cases:
VIVOO does not use camera footage for facial recognition or to identify individuals, and does not provide footage to third parties for advertising.
VIVOO retains data only as long as needed for the stated purpose, to meet legal obligations, resolve disputes and protect legal rights. We may delete or anonymize it sooner when it is no longer needed.
We may retain data longer when required by law or needed to resolve a claim. Encrypted backup copies are removed on a routine schedule; anonymized statistics may be retained.
If you become aware of unauthorized access or a security incident that may affect data, please notify VIVOO using the contact information at the end of this policy. VIVOO will review the report and take appropriate steps. Response time depends on the nature and severity of the incident.
The VIVOO service and data are managed by VIVOO. Contact information is provided at the end of this policy.
You may request access to, correction or deletion of your personal data, and withdraw consent where processing is based on consent. When you request deletion of your VIVOO Mobile App account, the account is disabled immediately and the system starts deleting data within the service scope, including profile information, device links and related service data. Once the process is complete, this data is permanently deleted; data that must be retained by law or to resolve a claim is kept only as long as necessary. Backup copies are removed on a routine schedule. You may also contact VIVOO using the information at the end of this policy.
VIVOO uses reasonable measures to protect personal information from unauthorized access, use or disclosure. We do not sell customer information for commercial purposes, and use and sharing are handled under this policy.
You should keep your password confidential, avoid sharing your sign-in details and sign out when using a shared device. VIVOO cannot guarantee absolute security for data transmitted over the internet or stored electronically.
Data may be processed where VIVOO or its service providers operate, including outside Vietnam. Where required by law, we use appropriate safeguards for data transfers.
The app or service may link to third-party services or websites. This policy does not govern how third parties collect or use data; please review their policies before using them.
VIVOO works to maintain a reliable service and protect data using appropriate measures, but cannot guarantee uninterrupted service or absolute security for information transmitted over the internet or stored electronically. This section does not limit your rights under applicable law.
For questions, personal data requests or to report a security incident, contact: